Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.


NCPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.


For 30 years, NCPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.


In April, NCPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.


Issue updates

Group: Some Retailers Misleading About DTV

Beware of what you hear about the upcoming Digital Television Transition. That warning was issued after a national consumer group found that some retailers have been misleading consumers. 

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Stores misinform shoppers about digital TV switch, group says

Employees at the nation's top retail stores are giving out bad information about the country's upcoming switch to digital TV.

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Mixed Signals: How TV Retailers Mislead Consumers on the Digital Television (DTV) Transition

One year from now 22 million Americans who rely on free over-the-air analog broadcasting will be at risk of losing access to TV. On February 17, 2009, analog televisions that receive over-the-air signals will go dark, unless they are retrofitted with digital converter boxes. For many Americans who are hearing about the transition for the first time, information about the change comes from electronic store retailers, where consumers ask what is necessary to maintain TV reception-- a primary source for news, information and entertainment.

> Keep Reading
News Release | NCPIRG | Consumer Protection

Retailers Misleading Consumers on the Digital Television (DTV) Transition

In one year, 22 million Americans who rely on free over-the-air analog broadcasting – including many elderly and other vulnerable populations – will be at risk of losing access to TV, which for many is a primary source of news and emergency information as well as entertainment.

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Duke Energy plan puts a price on cutting back

Duke Energy has won over some skeptics in South Carolina on a novel energy efficiency program that would allow the utility to charge customers up to four times as much as utilities typically charge to pay for such programs.

> Keep Reading


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