Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

NCPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, NCPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, NCPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

New Federal Regulations Might Hurt Consignment Shops

Owners of some local consignment stores are worried new federal regulations could put them out of business.

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News Release | NCPIRG | Consumer Protection

Consumer Group Releases Report Detailing Serious Gaps In Homeowners' Rights

NCPIRG released the report, “Who Pays The Price For Faulty Construction,” at a press conference today with homeowners from across the state along with Tom Bartholomy, President of the Charlotte Better Business Bureau. According to the report, North Carolina homeowners lack the ability to protect their investments in the face of shoddy construction.

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Report | NCPIRG | Consumer Protection

Who Pays for Faulty Construction? How North Carolina Families Bear The Burden For Shoddy Building Practices

Owning a home is the most important investment many families will ever make, but it is one of the least protected products on the market. When homeowners in North Carolina suffer because of mistakes made by builders, they face a variety of unfair and unnecessary obstacles, and have too few tools to hold builders accountable. This report examines five case studies in shoddy construction and makes recommendations for homeowners and policy makers to protect home investments. Below are summaries of two case studies:

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